When it comes to the quick answer and one requiring little authority, Wiki can be useful. For example, if a patron wants to know who won the best actor award in 1999, Wikipedia is as useful as having to go through the American Academy Awards site (it was Kevin Spacey for anyone interested).
However, I would not be as inclined to go to Wikipedia for nutritional information, scientific questions, or actual research. To me, these types of questions need the accountability of putting a name to the reference. However, when it comes to research, the first step should usually be basic familiarization with the subject and for that, any encyclopedia or wiki should suffice.
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